Email and Trouble Ticket Support for Office 365
by Shery Williams
Published Fri, Mar 9th 2018, 04:19 | Technology
On Wednesday, an announcement has been made by Microsoft about the addition of some new and improved features like trouble-ticketing support to the Office 365 setup. These improvements have been specially designed for the Premier users of the Microsoft Office.
Even in September, Microsoft announced to add some improvements to the Office 365 portal like faster phone responses, Need Help button and the Call Me button.
New Admin Center Additions
The portal of the Office setup 365 Admin Center as well as the currently rolling out to all customers has been added with an amazing feature, named as “New Service Request” menu option that is displayed at the bottom of the “Support” option. This “New Service Request” menu option along with the “Need Help” button can be utilized by the users to create a support ticket with Microsoft.
Apart from this, one could even request for the support communication over the emails to the Microsoft. The portal of the Office 365 has been added with a new option known as “Email Us”. The attachment capability of the emails in the Microsoft support communications is 5MB, while the company is looking forward for expanding the capacity of the email attachments.
Even Microsoft announced that the updated portal of the Office 365 Admin Center will displayed the status as well as the history of all tickets i.e. the latest one will be listed at the top of the list while, the earliest one will be detailed at the bottom of the list. These submitted tickets could be updated by the IT professional but they are unable to alter the details like description of the issues, email address and the person of contact, told by Microsoft.
Premier Support Additions
Microsoft also detailed that the company is going to offer the special routing and treatment to the premier users of the Office 365 Admin Center by which they could mark any of the trouble ticket as ‘Critical’.
The submitted tickets that have been marked as “Critical” will be given the special routing. As they will be directed routed to the Critical Situation Management Team and they will managing the situation from the beginning till the end. Microsoft also announced that, this Critical Situation Management Team will be the team of the Premier Engineers who will resolve the critical issues of the users of Office 365.
All these Support Improvements for the Premier users will be arrived to them in the beginning of the April and will be made available to them by the month of July said Microsoft.
Shery Williams has been writing technical articles, She loves to write on antivirus software, web browsers, operating systems like Windows, Mac and more. In all her articles, she tries to make her readers updated with the latest changes happening around the technology world.